Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit for the approved merchandise only, applied to your credit card or original method of payment, within 5 business days.
Original out-going shipping charges will not be refunded.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service by :
Phone: (514) 731-7781 (Monday - Friday, 9:00am – 3:00 pm ET)
Toll Free: 1-844-731-7781 (Monday - Friday, 9:00am – 3:00 pm ET)