Return Policy

For all return inquiries please contact customer service by :  

Email: info@climawear.com

Phone: (514) 731-7781  (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 (Monday - Friday, 9:00am – 3:00 pm ET)

 ____________________________________________________________

All regular priced items can be returned for a full refund within 14 days of the date of delivery to you. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

In order to be eligible for a refund, your item(s) must be:
  • Returned within 14 days from the delivery date
  • Free of any sign of wear (unworn & unwashed)
  • In original packaging with hangtags still attached
  • Proof of payment (invoice) included with merchandise
  • Order number written on the outside of the shipping box or envelope
SALE ITEMS:
All sale items are final. Returns or refunds are not available on any of our sale items unless the product is defective. For any such claims, you may be required to submit a photo of the damaged item prior to return shipping.
 
ITEMS NOT ELIGIBLE FOR RETURN:

All other returned items must have the original tags still attached, or it is not eligible for a credit. Climawear.com will not accept returns for any item(s) missing hang tags or with damaged packaging. All returns/garments will be subject to inspection upon receipt. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit for the approved merchandise only, applied to your credit card or original method of payment, within 5 business days. Original out-going shipping charges will not be refunded.

*We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order*

*Please be advised that all international orders are final sale & are not eligible for return.

FREE RETURNS OFFER:

All regular priced items can be returned, on us, for a full refund within 14 days of the date of delivery to you.

To submit a return, please contact customer service by :

Email: info@climawear.com

Phone: (514) 731-7781  (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 (Monday - Friday, 9:00am – 3:00 pm ET)

 

DAMAGED/DEFECTIVE ITEMS:

Defective and/or damaged items can be exchanged. All cases are handled individually, and require going through customer service. For any such claims, you may be required to submit a photo of the damaged item prior to return shipping. 

Please contact customer service by :  

Email: info@climawear.com

Phone: (514) 731-7781  (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 (Monday - Friday, 9:00am – 3:00 pm ET)

 

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service by :

Email: info@climawear.com

Phone: (514) 731-7781  (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 (Monday - Friday, 9:00am – 3:00 pm ET)

 

 Sign up and get 15% off