Return Policy

To help ensure you are making the best choice in a final sale situation or any situation, please do not hesitate to reach out to a customer service representative. Our experts are happy to help advise you towards your perfect fit.

 
For all return inquiries please contact customer service by :  

Email: customerservice@climawear.com

Phone: (514) 731-7781 ext. 230 (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 ext. 230 (Monday - Friday, 9:00am – 3:00 pm ET)

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NEED TO RETURN SOMETHING ?

Let's face it, returns can be a bit of a headache. You're order something, and now you're got to send it back. Don't panic, here at Climawear we're worked hard to ensure this process is as seamless as possible.

SPECIAL PROMOTIONS

All special promotions (Black Friday, Cyber Monday, and Boxing Day) are FINAL SALE and are not eligible for return or exchange. There will be no price adjustments for previous purchases and no extensions allowed. 

REGULAR PRICED ITEMS:

Something not right with your regular priced items? Let us know within 14 days of delivery and we will get it straightened out.

Climawear currently does not offer exchanges - just refund !

In order to be eligible for a refund, your item(s) must be:

  • Item(s) must be unworn and unwashed. You know what we mean ladies, keep it free of stains and signs of wear.
  • All items are thoroughly inspected before any action is taken.

SALE ITEMS:

All sale items are final sale and are not eligible for return or exchange unless the product is defective. For any such claims, you may be required to submit a photo of the damaged item prior to return shipping.

ITEMS NOT ELIGIBLE FOR RETURN:

All other returned items must have the original tags still attached, or it is not eligible for a credit. Climawear will not accept returns for any item(s) missing hang tags or with damaged packaging. All returns/garments will be subject to inspection upon receipt. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit for the approved merchandise only, applied to your credit card or original method of payment, within 5 business days. Original out-going shipping charges will not be refunded.

*Please be advised that all international orders are final sale & are not eligible for return.

FREE RETURNS OFFER:

All regular priced items can be returned, on us, for a full refund within 14 days of the date of delivery to you.

To submit a return, please contact customer service by :

Email: customerservice@climawear.com

Phone: (514) 731-7781 ext. 230  (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 ext. 230 (Monday - Friday, 9:00am – 3:00 pm ET)

DAMAGED/DEFECTIVE ITEMS:

Defective and/or damaged item(s) can be returned with free shipping, and we will send you a replacement item(s). All cases are handled individually, and require going through customer service. For any such claims, you may be required to submit a photo of the damaged item prior to return shipping. 

Please contact customer service by :  

Email: customerservice@climawear.com

Phone: (514) 731-7781 ext. 230 (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 ext. 230 (Monday - Friday, 9:00am – 3:00 pm ET)

LATE OR MISSING REFUNDS:

If you haven’t received your refund yet, first contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service by :

Email: customerservice@climawear.com

Phone: (514) 731-7781 ext. 230 (Monday - Friday, 9:00am – 3:00 pm ET)

Toll Free: 1-844-731-7781 ext. 230 (Monday - Friday, 9:00am – 3:00 pm ET)

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EXCHANGE

*We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order*

 

 TO CONTACT US